Bearded Dragons by Tundra Dragons

Guaranty and Shipping Info

We ship using the http://www.reptilesexpress.com method (UPS) ONLY!

Shipping charges are actual UPS next day air rates(around $40-$70) we also prefer to ship to a business.

We will only ship next day air to the lower 48. we do NOT currently export, sorry. We can ship to Canada, but it is extremely expensive.

We will not ship a live reptile any other way, we have had success with this method and we will not risk the life of one of our animals!

Live delivery guaranty.

This guaranty only applies if you are there to receive the animal at time of delivery and send us an email with photo of damaged box and or dead animal inside, DO NOT REMOVE THE ANIMAL from the container! We will replace/refund the value of the animal ONLY, if you're not there to receive the package, the warranty is VOID! We do not reimburse for shipping, if you would like a replacement animal you will have to pay 50% of the shipping for the new animal, we will provide the box and supplies. we apologize but this is the only way, occasionally we may request the dead animal be shipped back to us, in this event we will send you a return tag.

Animal Health Guaranty

We at Tundra Dragons are Proud of the Quality of our animals, for this reason we offer an unheard of 6 month guaranty on the health of our animals, to qualify for this you must follow our rules exactly,

requirements:

Use either a Repti-Sun 10 or PowerSun 100w or 160w UVB.

Establish the proper temps and distance from UVB and basking bulbs, must use thermometer with a probe in basking area or laser temp gun.

Promise not to use any loose substrate including sand, only tile, paper or cloth towels, news paper, or non sticky shelf liner is acceptable.

Must feed a variety of the correct size live feeders, the proper staple greens and veggies, and the right calcium supplement for your lighting. No mealworms until the dragon is 14" or more. If you have a question on a specific feeder please feel free to ask us.

You must bathe your dragon(s) regularly and offer water daily to baby and juvenile dragons to make sure they are hydrated.

All dragons over the age of 3 months must be housed separately to avoid nips or injuries from another dragon.

We will need regular updates, every week for the first 4 weeks, then every 2 weeks for the next 8 weeks, and every month for the last 3 months.

You must also agree to handle your dragon as much as possible and give it the attention it needs to become a friendly, sociable animal, their well being depends on good human interaction.

Before the last month, we would ask that you go to the vet for a check up, or at minimum have a fecal exam done.

Any dragon that makes the slightest noise while breathing, popping or coughing, should be taken to a vet immediately to rule out the possibility of a respiratory infection.

If a dragon stops eating and becomes sickly or lethargic within the time period, we must be notified immediately of such behavior and will need a 24 hour review of the dragons activities.

Notify us of any behavior that is abnormal or unusual as soon as you notice something is different. If we are on top of the situation, we will be able to assess if there is a problem that can or cannot be fixed.

You must also promise to seek the care of a vet if your dragon is injured or hurt in any way.

Terms and Conditions:

By accepting your participation in the Health Guarantee program, we agree to replace any dragon that does not thrive under optimal circumstances with a new baby of equal or lesser value, pending availability. There will be no refunds, only credit towards a replacement if one is not available at the time.

Shipping costs cannot be covered as a part of this guarantee, however, we may be able to offer a discounted rate so that you are not paying full retail price.

This guarantee does not cover vet charges, medical treatments, medications, or parasites, internal or external, of any kind.

We cannot guarantee personality disorders or temperament problems for any dragon that has been out of our care due to mishandling or cruel treatment.

Neglect of any kind will not be covered and will not be tolerated if we feel for any reason has something to do with a dragons ill health.

Nips or injuries are not acceptable, if you choose to house your dragon with other dragons, you must do so at your own risk.

Any dragon that does not survive due to an untreated infection or illness will not be covered. Upper respiratory infections are difficult to detect and can be fatal if left untreated. Dragons kept on loose substrate will not be covered.

Of course, it will be up to us and a full review must be done in any situation that may require any action on our part to fulfill this guarantee. Any dragon treated by a vet for an injury or illness must provide a vet diagnosis for our review.

Discounted dragons due to predetermined conditions will not be eligible for the program.